Privacy & Data Protection Policy

Last updated: 13 August 2026

WB Study Abroad Consultants respects the privacy of students, parents, website visitors and other people who contact us. This policy explains what information we collect, why we collect it, how we use it and the choices available to you.

This policy applies to information received through our website, application portal, eligibility assessment tool, email, telephone, WhatsApp and in-person consultations.

1. Information We Collect

The information we collect depends on how you use our website and services.

Personal and Contact Information

We may collect:

Full name
Email address
Contact number
City, town, tehsil and district
Preferred study destination
Communication history with our team

Academic and Assessment Information

When you use our eligibility tool or request counselling, we may collect:

Previous qualifications
Degree level
Academic department or field of study
CGPA, grades or percentage
Desired programme
Desired country
IELTS status and band score
English proficiency information
Study gaps and relevant academic history

Documents Submitted Through the Application Portal

Depending on your selected country, programme and application stage, you may submit documents such as:

CNIC
Passport
Matric certificate or result card
Intermediate certificate or result card
Bachelor’s degree or transcript
Master’s degree or transcript
Recent photograph
IELTS result or English Proficiency Letter
Recommendation letters
Curriculum vitae
Police Clearance Certificate
Employment or experience documents
Other documents required for an academic or visa application

Please submit only the documents requested for your assessment or application.

Technical Information

When you visit the website, limited technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and approximate time of access
Referring website
Cookie and website-performance information

We do not use the website to collect bank-card numbers or online banking passwords.

2. Why We Use Your Information

We use submitted information for the following purposes:

To respond to your questions
To review your academic profile
To provide a preliminary eligibility assessment
To identify suitable countries, universities and programmes
To check available admission options
To prepare your application after receiving your approval
To review and organize application documents
To communicate application requirements and updates
To provide interview, visa-file and pre-departure guidance
To manage agreements, payments and service records
To prevent fraud and misuse of our services
To maintain website security
To meet applicable legal or administrative requirements

We will not use your documents for an unrelated purpose without informing you and obtaining permission where required.

3. Eligibility Assessment Results

The eligibility tool may use the information entered by a student to display a preliminary assessment, including a green-zone or red-zone result.

This result is intended for initial guidance only. It is not a final admission, scholarship or visa decision. A member of our team may review the information before providing detailed advice.

Automated results are not used as the sole basis for submitting or rejecting a university or visa application.

4. How Documents Are Received

Documents uploaded through the application portal are processed through the website’s hosting environment and delivered to our designated business email:

enrollments@wbstudyabroadconsultants.com

Temporary technical copies may exist on the hosting server, email system or system backups during transmission and delivery. We aim to limit such copies and remove them when they are no longer required.

Users should not send documents through unofficial email addresses, social-media accounts or telephone numbers claiming to represent WB Study Abroad Consultants.

5. Access to Your Information

Access to student information is limited to team members who require it for assessment, counselling, documentation or application services.

Team members are expected to:

Use student information only for assigned work
Avoid unnecessary downloading or copying
Keep account credentials private
Prevent unauthorized access
Report suspected misuse or loss of information

We do not sell or rent student information.

6. When Information May Be Shared

Submitting documents for an initial assessment does not automatically authorize us to send them to a university, embassy or other organization.

When you decide to proceed and provide the required approval, information may be shared with relevant parties such as:

Universities and educational institutions
Official university application portals
Scholarship providers
Embassies, consulates and immigration authorities
Visa application centres
Testing and academic-verification services
Certified translators or document-processing services
Courier services, when requested
Website-hosting and business-email providers
Legal or government authorities where disclosure is required

Only information relevant to the requested service should be shared. We will not knowingly disclose your documents to unrelated parties for advertising or resale.

7. International Processing

Study-abroad applications normally require information to be sent outside Pakistan. This may include sending your information to universities, application systems, visa authorities and service providers in your selected destination country.

By instructing us to proceed with an international application, you understand that the receiving country may have privacy rules different from those in Pakistan. We will share information only for the application or related service you have requested.

8. Communication Services

If you contact us through WhatsApp, Zoom, Google Meet or another communication platform, that provider may process information under its own privacy policy.

Do not send passwords, banking credentials or unrelated private documents through messaging platforms.

You may request communication through email or visit our office if you do not wish to discuss your case through WhatsApp.

9. Data Security

We use reasonable administrative and technical measures to protect submitted information. These measures may include restricted account access, password protection, secure website connections, software updates, security monitoring and staff access controls.

No website, email service or internet transmission can be guaranteed to be completely secure. For this reason, we cannot promise absolute protection against every technical failure, cyberattack or unauthorized action.

If we become aware of a security incident affecting submitted information, we will assess the situation, take reasonable corrective steps and contact affected individuals where appropriate.

10. How Long We Keep Information

We keep personal information only for as long as it is needed for the purpose for which it was collected.

Our normal retention approach is:

General enquiries may be retained for up to 12 months after the last communication.
Documents submitted for an initial assessment may be deleted within 180 days if the student does not proceed.
Records for active students may be retained while their assessment, admission or visa-support service remains in progress.
Completed client files may be retained for up to three years after the service ends to manage records, agreements, disputes and follow-up requests.
Payment, agreement or legal records may be retained for a longer period where required.
Backup copies may remain for a limited period until the normal backup cycle removes them.

You may request earlier deletion. We may keep limited information where it is needed to complete an active service, resolve a dispute, prevent fraud or meet a legal obligation.

11. Your Choices and Rights

You may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information that is no longer required
Withdraw permission for an application that has not yet been submitted
Object to promotional messages
Ask us to stop using your information for a particular purpose
Raise a concern about how your information has been handled

We may request reasonable identity verification before providing, correcting or deleting sensitive documents.

Withdrawing consent does not reverse an action already completed with your permission, such as an application already submitted to a university.

12. Marketing Communications

We may send service-related messages about your enquiry or application. These messages are necessary to respond to your request.

Promotional messages will be kept separate where practical. You may ask us to stop sending promotional communication at any time. This will not prevent us from sending necessary updates about an active application or agreement.

13. Cookies and Website Analytics

The website may use essential cookies required for security, page operation and form functionality.

Where Google Analytics or another analytics service is enabled, it may collect information about website visits, devices and user interaction. This information helps us understand website performance and improve navigation.

Where consent is required, non-essential analytics or advertising cookies should not be activated until the visitor has made a choice through the cookie banner. Visitors may also control cookies through their browser settings.

Disabling essential cookies may affect parts of the website, including forms or security functions.

14. Children and Applicants Under 18

Applicants under 18 should submit personal information or documents with the knowledge and permission of a parent or legal guardian.

We may request guardian confirmation before beginning a paid service, signing an agreement or submitting an application for a minor.

15. Accuracy of Submitted Information

You are responsible for ensuring that the information and documents you provide are accurate, complete and genuine.

Please inform us if your contact details, academic results, passport information or other application details change. Incorrect or outdated information may affect an assessment or application.

16. Testimonials and Success Stories

We will not publish a student’s name, photograph, university, admission result, visa result or review as a success story without permission.

A student may request removal or correction of an approved testimonial by contacting us. Removal from our website does not automatically remove copies previously shared or indexed outside our control, but we will take reasonable steps regarding platforms managed by us.

17. External Websites

Our website may contain links to universities, government departments, visa centres or other external websites.

We are not responsible for the privacy practices, security or content of websites that we do not control. Review the relevant privacy policy before submitting information to an external website.

18. Changes to This Policy

We may update this policy when our services, website features, technology or applicable requirements change.

The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or directly to affected users where appropriate.

19. Contact Us

For a privacy question, correction request or document-deletion request, contact:

WB Study Abroad Consultants
Near Chungi No. 5, Main Multan Road, Burewala, Pakistan
Email: enrollments@wbstudyabroadconsultants.com

Use “Privacy Request” as the email subject and provide enough information for us to identify the relevant enquiry or application. Do not include unnecessary identity documents in the first email.